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CHI - Migration FAQ
Q - How do I log in to my account?
A – The first time you login to your account you will be directed to your new CHI control panel. You will be asked to verify/update your account information and create a new security pin when you login.
You can access your account anytime by visiting chi.midphase.com and enter your username and password.
Q - What is CHI?
A – CHI (client hosting interface) is our user-friendly control panel that allows you to view and manage all of your hosting services. You can manage your domains, upgrade your hosting plan, view your account details, or submit a support ticket.
Q - How can I learn more about Midphase?
A – Midphase has been providing reliable hosting services to clients since our inception in 2003. We are a one-stop shop that offers web hosting, reseller services, cloud hosting, dedicated server hosting, and domain services to customers all around the world.
Please visit http://www.midphase.com/why-midphase.php to learn more about Midphase.
Q - Will I experience downtime during the migration?
A – Our team has worked very hard to ensure that the transition to Midphase is as seamless as possible. We anticipate very little downtime during the migration process and most clients will not notice any interruption in service.
If you are having trouble logging into your account or viewing your website once the migration is complete please contact our support team for further assistance.
Q - Do I need to make a back-up of my site?
A – It is always recommended that you have a back-up solution in place. During the migration process we are taking precautionary measures to ensure that no data is lost.
Q - What type of support does Midphase offer?
A – Midphase provides technical support 24x7x365 and we can be reached via phone, live chat, or ticket. You can submit a support ticket at any time by selecting the “support” option on the left-hand side when you login to CHI.
In addition, we have a comprehensive knowledgebase to find quick and easy answers on just about any topic.
Q - Will my price change due to the migration to Midphase?
A – No. Midphase takes pride in offering reliable hosting solutions at affordable prices.
While pricing may change due to market factors, support cost, etc… you will not see a price increase due to the migration to Midphase.
Q - Will my plan change?
A – Midphase offers a variety of hosting solutions that varies depending on your specific personal or business needs. In order to accommodate our customers we will place you on a hosting plan that is equal to or better than your current plan.
Q – Will there be any changes to the billing renewal process?
A – Yes. If you have selected automatic renewal we will send out a notification to the email address on file 30 days prior to your renewal. At 14 days you will receive an additional renewal notice. Finally, we will process your payment 7 days prior to the service expiration date.
Q – Will I still have access directly to cPanel?
A – Yes, you can access cPanel from CHI once you have logged in (recommended). You can also access cPanel directly by entering yourdomain.com/cpanel.
Q - Do I need to update my DNS?
A - If you registered your domain through us we will update the name servers for you automatically when we migrate your account. If you registered your domain yourself or if someone else manages your domain registration you will need to contact your registrar and update the name servers.
Q - What are the Midphase nameservers?
A – Please use the following name servers:
Q - How can I contact Midphase?
A – You can submit a support ticket by logging into CHI and one of our representatives will get back with you as quickly as possible. You can also contact us using our convenient live chat option or phone us at 866-643-7427.
We also recommend checking out our knowledgebase for commonly asked questions.
Q – Are there any additional perks or benefits of being a Midphase client?
A – Yes. As a Midphase client you will have access to our exclusive Client Perks program. The perks program provides discounts and promotions only available to Midphase clients.
You will of course have access to our world-class support team 24x7 if you need assistance along with our ever-growing knowledgebase of helpful tools, tips, and tutorials.
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Last Updated: 17th of July, 2013 Article ID: 1013
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