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CHI - Frequently Asked Questions

This article contains answers for the most commonly asked questions regarding CHI, our new, cutting-edge Client Hosting Interface.
 

 

Q - What is CHI?

 

A – CHI (client hosting interface) is our user-friendly control panel that allows you to view and manage all of your hosting services. You can manage your domains, upgrade your hosting plan, view your account details, or submit a support ticket.


We have developed CHI in-house in an effort to consolidate and simplify the web hosting process. Its development is an on-going process and features will continuously be added.


 

Q - How do I sign into CHI?

 

A – Use the sign-in page here: http://chi.midphase.com

      

Your username will initially be your email address. If you do not have your password, use the Forgot Password link to reset it.


 

 

Q - How do I change my CHI account password?

 

A – After signing-in, click on the Account Settings tab on the left, then under Personal Details you will find a Change Password section. Use that to change your password.


 

Q - How do I access my cPanel?

 

A – You can access your cPanel by signing into CHI, clicking the Shared Hosting Tab on the left, then choosing your domain name when it becomes visible. There will then be a cPanel tab at the top of the page.

 


 

Q - How do I add a domain?

 

A – If you have a shared hosting service, you'll add new domains by clicking the Addon Domains tab under the Shared Hosting section of CHI.




Q - Where do I find my FTP, SSH, and cPanel log-ins?

 

A – All three will use the same credentials. You can find these details and change them by signing into CHI, clicking the Shared Hosting Tab on the left, then choosing your domain name when it becomes visible. signing into CHI, clicking the Shared Hosting Tab on the left, then choosing your domain name when it becomes visible. On the Overview tab, you can find FTP and SSH credentials. Your cPanel log-ins will be the same.


To change these credentials, click the Change Password button at the bottom of the Credentials box.

 


 

Q - CHI isn't allowing me to sign into cPanel. The page never loads. How do I access it?

 

A – Technical Support can resolve this for you, however, if you would like to access it directly you can. Use the following example substituting your own domain name:


URL: domain.com/cpanel


Your Username and Password are found in CHI and are the same as your FTP / SSH credentials.

 

 

Q - I signed up for two services separately, and cannot find my second account. How do I access it?

 

A – If you signed up with the same email address it would have been flagged as a duplicate and a /1 would have been appended to your username. For example, your two account's usernames would be:

1) example@domain.com

2) example@domain.com/1


This will not effect your email communications, just your username (which can be changed upon request).

 


 

Q - Why can't I log in at http://www.midphase.com/login.php?


 

A –This page is reserved for Midphase legacy customers. Your new log-in page will be: CHI.midphase.com



 

Q - Can I purchase a legacy Midphase account?

 

A – In an effort to consolidate and simplify the web hosting process, all Midphase clients will move to CHI in the coming months. Therefore, legacy accounts are no longer available.



Didn't answer your questions? Ask our support team!

Last Updated: 25th of July, 2013     Article ID: 1017

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