Have a question you need answered? We're here to help.
CHI Domains - DNS
This documentation will explain how to use the Domains/DNS portion of the CHI platform
1. Log in to your CHI account at https://chi.midphase.com/
2. Click on the Domains button on the bar on the left side of the page.
This will bring up a screen that has the available domain names that you can alter.
After clicking on the domain, three options will be presented as different tabs at the top of the screen.
The ‘Overview’ tab is the general tab and is shown by default first. Clicking on the ‘Current Nameservers’ will automatically take you to the ‘DNS’ tab. In like manner, clicking on the ‘Registrant’ option will automatically take you to the ‘WHOIS contacts’ tab.
In the general overview tab, an option will be presented at the bottom of the screen to add different features to the domain. This image below is an example of one of these features. Simply clicking on the ‘Go’ button will initiate the addon to the domain after confirmation.
The DNS tab will take you to a location where you can alter the various DNS records for the domain if needed. This includes the name servers as well.
Towards the bottom of the screen is the option to create brand new DNS records. This is used when a domain requires multiple MX records, or TXT records for authentication purposes.
Please remember that only domains that are pointed to our name servers will be affected by the changes made in this section. Furthermore, only domains that are registered through Midphase will have access to this panel to manage custom DNS records. If a domain is registered elsewhere, our name servers can still be used and the domain will function properly, however the access to create custom DNS records does not exist.
If you have a domain registered outside of Midphase, and you require access to manage your DNS records for the domain, then please point your domain to you registrar’s name servers, and point the appropriate DNS records to our servers from your registrar’s control panel.
Last Updated: 7th of March, 2014 Article ID: 1032
Can't find the answer to your question? Chat live with a member of our technical support instantly!Chat Live Now
Email your question to a member of our technical support team.Email Support
The document has moved here.